Question 1

Can I reschedule due to COVID-19?

Accepted Answer

Yes, we do allow for rescheduling due to COVID-19. If there are any restrictions from the venue, state, or town we will be happy to transfer your 1st payment to any date available. If no dates are available, we will refund you for your 1st payment.
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If you choose to reschedule your date without any restrictions posing a threat to your wedding, you can do so with a $300 transfer fee. If we do not have the date available, we are able to refund you for the 1st payment.

Question 2

Is Travel included in your price? Do you offer Destination packages?

Accepted Answer

Travel fees are not included in our standard pricing but they will not be incurred for any locations under 70 miles.
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Any job between 70-150 miles will be charged $150.
Any job between 150-250 miles will be charged $250.
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We do offer destination packages start at 8 hours for any of our services. Pricing will include transportation, stay and other amendities for our wedding professionals.

Question 3

What do you require for a Deposit and when is the 2nd Payment due?

Accepted Answer

We require a 50% first payment to book any of our services. Payments can be made online through your client hub, over the phone using a credit or debit card, or in person at our offices in Westborough. 
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Your 2nd Payment will be due 5 days prior to your wedding for our DJ and Coordination services or on the day of your wedding for Photography and Film.

Question 4

Why isn't my date and time of the booking on my quote?

Accepted Answer

Our team is now using an incredible new system to manage times and details for your big day. We are able to schedule multiple locations for our wedding professionals and create appointments based off of the wedding form you will have to fill out.
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This allows our team to arrive promptly and at the correct address every time! As soon as your 1st payment is complete and your terms are signed, you will receive a "Job" confirmation email with your date, location and time included. 
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Once you've filled out your form, you may receive another email with additional locations or a change in location due to the new information.

Question 5

When will I get my wedding form to fill out?

Accepted Answer

Wedding forms are sent out to our couples 7-14 days prior to your BIG day! Why do we wait this long? Well, we have found that weddings can be pretty chaotic and schedules may change quite a bit leading up to the big day. Waiting until 2 weeks out will ensure the most up to date and accurate information for our wedding professionals.

Question 6

Why don't I see the appointment details in my Client Hub?

Accepted Answer

All appointments for wedding professionals will show on your client hub 60 days prior to your wedding. This is not something we chose; it is a limitation of the system. At that time, you will see the appointment(s) appear with all of the details included.
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Your wedding professional will also show on the appointment if you had already chosen them or if someone already chose your date.

Question 7

Can I choose my Wedding Professional?

Accepted Answer

You are welcome to choose your wedding professional by looking at our wedding videos or client albums. We ask that you choose your top 3 to allow us to look at their availability.
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Our Wedding Professionals rotate each weekend in order to not get burned out. We do not have A or B teams due to this nature and we make sure that all of our Wedding Professionals are trained in the best gear and how to treat you right!

Question 8

Do we have Insurance and can we send it to your Venue?

Accepted Answer

Yes, B. Remembered Inc is fully Insured. Upon request after booking, we are happy to send a Copy of our Insurance (COI) to any venue. Please feel free to email info@brememberedweddings.com with your venues email and address for the Insurance. All copies of our insurance will be sent online and can take up to 24 business hours.

Question 9

Can I customize my bundles packages?

Accepted Answer

Absolutely! We love when couples book more than 1 service with us. However, we understand that not all services are alike. You can always book a service(s) for more hours than another. The only change that may occur is the discount offered for the bundle. Our Bundle pricing is based off of the hours offer for each service, changing those hours will effect the discount price.

Question 10

Can I change my start time or add on hours?

Accepted Answer

Yes, you can change your start time at any time up until 24 hours prior to your wedding day. We prefer that you let us know of your desired start time on the Wedding form 7-14 days prior to your wedding. Our team and your wedding professional(s) will review your times and update your appointment accordingly.
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If you'd like to add on time for your wedding, we can do so up to 7 days before the wedding. If you need to add time with the 7 days of your wedding or on the day of, our rates are higher due. Most wedding professionals take jobs based off of the time and day. We have them set extra time aside incase you need more time on your big day, but we do pay more to our team for the extra hours on site.

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